Frequently asked questions

An engineer replies within 5 minutes, day or night. Most remote fixes take around 15 minutes. Onsite visits are usually booked for the same day.

No. You can pay per job. Monthly plans exist because they work out cheaper for busy offices, not because you have to.

You approve the connection, you see everything we do on your screen, and you can end it any time. We disconnect as soon as the job is done.

Yes. Windows, Mac, Android tablets, POS terminals, printers and the network that ties them together.

Yes. Tell us how many people and what they do. We suggest models, deliver them, and set each one up with email, printers and the software you use.

We tell you straight away, explain why, and help you get a replacement or warranty repair. You don't pay for a fix that didn't happen.

Yes. Remote support covers every branch, and we plan onsite visits so each location gets the same setup and the same standard.

You approve the connection, see everything on screen, and can end it any time. We disconnect as soon as the job is done.

We book an onsite visit and tell you the cost before we come.

We support common Windows and Android POS systems, receipt printers, scanners and card terminals. Tell us your setup and we'll confirm.

Yes. Installations and upgrades can be done after closing so you don't lose sales.

Yes, for most network printers and multifunction copiers, including to Microsoft 365 and Google Workspace.

We give you an honest comparison of repair cost against a new printer before any work.

We back up first whenever the disk is readable, and tell you clearly if recovery is at risk.

Often yes. An SSD upgrade can make a 5-year-old laptop fast again. We'll tell you honestly when it isn't worth it.

Yes. Office moves and cabling are often done outside working hours to avoid disruption.

Yes. You get a labelled port map and test results for every cable point.

Most often it's access point placement or channel interference. A short survey shows the cause.

Yes. We set up a VPN so remote staff reach company files securely.

Trusted business brands such as HP, Dell and Lenovo for computers, plus quality UPS and network equipment.

Yes. Files, email and settings are moved so staff can continue straight away.

If your team lives in Word and Excel, Microsoft 365. If you prefer working in the browser, Google Workspace. We'll help you choose.

No. We plan the switch so mail keeps flowing, usually completing overnight.

Usually the DNS records were overwritten. We restore them, often within minutes.

Yes. Clean, mobile-friendly business websites with a fixed price quote.