Remote and onsite support
One number for every IT problem. Most fixes happen remotely while you wait. When hands are needed, we come to you.
Most IT problems don't need a visit. A frozen program, a login that won't work, an error nobody understands: we connect with your permission and fix it while you watch, usually in about 15 minutes.
When the problem needs hands, like a dead power supply or a cable that's been pulled out, we book an engineer to your door at an actual time, the same day where possible.
Problems we fix every week
What's included
- 24/7 remote helpdesk on WhatsApp and phone
- Same-day onsite visits, booked to a time
- Short written report after every job
- Escalation to specialists when needed
How we handle it
- 1
Message us
WhatsApp, call or chat. A photo of the error saves time.
- 2
We connect
You approve a secure AnyDesk session and watch every step.
- 3
Fixed and noted
You get a short note of the cause and the fix.
Common questions
Is remote support safe?
You approve the connection, see everything on screen, and can end it any time. We disconnect as soon as the job is done.
What if it can't be fixed remotely?
We book an onsite visit and tell you the cost before we come.
Something not working right now?
Send us a message. You'll be talking to an engineer, not a call centre.