Help articles
Plain answers to the problems businesses bring us every week. Each one tells you what is happening, what you can check yourself, and when it is time to call.
POS, payments and receipts
Why your card machine stops taking payments, and what to check firstA mada terminal refusing payments while cash still works? Nine times out of ten the fault is in the network, not the machine. These steps get it working again in minutes, and tell you when it needs an engineer.Receipt printer prints blank paper: how to fix itThe printer runs, feeds the paper and cuts it, but the paper comes out white. The good news is that this is rarely a fault. In most cases the roll is in the wrong way round, and here is how to be sure.How to choose a POS system for a shop in MadinahThe POS system is the one device in your shop that stops sales when it stops. This guide condenses what we have learned installing systems in dozens of shops: what really matters, and what the seller is only selling.
Network, Wi-Fi and cabling
Wi-Fi keeps dropping in one room: the 5 real causesFull signal everywhere except one room? That is not an internet speed problem. Five real causes, and how to find out which one you have before buying another device.What structured cabling costs and why cheap cabling costs more laterTwo quotes to cable your office, one at half the price of the other. The difference is not the cable; it is what you cannot see inside the wall and above the ceiling. Here is what you actually pay for and where the cheap one saves.Signs your office network needs replacing, not repairingSome networks get repaired; some get patched forever. Seven signs that separate the two cases, and a simple way to work out whether a replacement would save you money within a year.
Email and cloud
Outlook stopped receiving email on all computers: what it usually isWhen email stops on one computer, the problem is that computer. When it stops on all of them at the same time, the problem is in one place above all of them. Here is how to find it.Microsoft 365 or Google Workspace for a small Saudi businessBoth give you email on your domain, shared files and video meetings. The difference is how your team actually works. Here is what matters in a small Saudi business and what does not.
Backups, buying and contracts
How to back up your business data so a dead laptop is not a disasterA backup you have never tested does not exist. The three-copy rule, what to back up, where, and how often, in a form that suits a small business with no IT department.What to look for in an IT support contract in Saudi ArabiaAn IT support contract is only read when something breaks. Here is what must be written in it before you sign, and how to tell whether the provider will actually answer when you need them.
Something not working right now?
Send us a message. You'll be talking to an engineer, not a call centre.